Privacy Policy

VirtuClair (“VirtuClair,” “we,” “our,” or “us”) provides an online platform that enables

users to access expert advice through instant or scheduled consultations. By accessing our

website, mobile applications, or services, you agree to the practices described in this

Privacy Policy. We are committed to transparency in how we handle your personal data and

ensuring that your information remains secure and confidential.

We collect information necessary to deliver our services effectively and securely. When

users create accounts, book consultations, or contact support, we may collect personal

details such as full name, email address, phone number, date of birth (where required),

profile photo, and payment information. Experts who register on VirtuClair may provide

additional professional information including qualifications, certifications, licenses, work

history, and identification documents for verification purposes. Organizations using our

business solutions may submit corporate information and administrative contact details.

Because VirtuClair supports multi-sector consultations, users may voluntarily share

sensitive information during sessions, including health details, legal case information,

financial circumstances, career records, or business documentation. Such information is

treated with heightened confidentiality and protected with enhanced security measures. We

also collect certain information automatically when users interact with our platform. This

may include IP address, device type, browser type, operating system, session activity, and

cookies or tracking technologies used to improve performance and security.

The information collected is used primarily to provide, manage, and improve our services. We

use personal data to create and manage accounts, match users with appropriate experts,

facilitate consultations, process payments, verify professional credentials, and provide

customer support. Additionally, we use information to improve user experience, strengthen

platform security, prevent fraud, communicate important updates, and comply with legal and

regulatory obligations. VirtuClair does not sell personal data to third parties.

To maintain trust and quality across the platform, VirtuClair implements a structured

vetting process for experts. This may involve reviewing academic qualifications,

professional licenses, certifications, and relevant experience. In certain cases,

additional verification or background checks may be conducted where legally permissible.

Information collected for vetting purposes is used solely to confirm the authenticity and

competence of experts and to ensure the integrity of the platform.

VirtuClair limits the sharing of personal information to what is necessary to provide

services and comply with legal requirements. Information relevant to a consultation is

shared only between the user and the selected expert. We may also share limited

information with trusted third-party service providers that support payment processing,

cloud hosting, analytics, communication systems, and security monitoring. These providers

are contractually obligated to safeguard data and use it only for authorized purposes. We

may disclose personal information when required by law, court order, or governmental

authority, or when necessary to protect our legal rights, enforce agreements, or prevent

fraud and misuse of the platform.

VirtuClair employs industry-standard security measures to protect personal data from

unauthorized access, alteration, disclosure, or destruction. These measures may include

encryption technologies, secure servers, authentication systems, access controls,

encrypted payment gateways, and continuous monitoring for security threats. While we take

reasonable and appropriate precautions to protect data, no system can guarantee absolute

security. Users are encouraged to maintain the confidentiality of their account

credentials and notify us immediately of any suspected unauthorized activity.

We retain personal information only for as long as necessary to fulfill the purposes

outlined in this Privacy Policy. This includes maintaining records to provide services,

comply with legal obligations, resolve disputes, and enforce our agreements. Consultation

records may be retained for compliance, quality assurance, or regulatory purposes,

particularly where healthcare or legal consultations require documentation under applicable

laws.

Depending on applicable laws and regulations, users may have the right to access their

personal data, request corrections, request deletion, restrict processing, withdraw consent

where applicable, or request data portability. Requests to exercise these rights may be

submitted through our designated support channels. We will respond to such requests within

the timeframe required by applicable law.

VirtuClair uses cookies and similar tracking technologies to enhance user experience,

analyze traffic, maintain session security, and personalize content. These technologies help

us understand how users interact with our platform and improve overall performance. Users

may manage or disable cookies through their browser settings, although certain features of

the platform may not function properly without them.

VirtuClair’s services are not intended for individuals under the age of 18 without

parental or guardian consent. We do not knowingly collect personal information from minors

without appropriate authorization. If we become aware that such information has been

collected improperly, we will take steps to delete it promptly.

For hospitals, clinics, and organizations utilizing VirtuClair’s SaaS solutions, we may

process data on behalf of the organization. In such cases, the organization is responsible

for ensuring that it has obtained proper consent from its clients or users. VirtuClair

provides secure consultation management and record-keeping tools to organizations, and

additional contractual agreements, including Data Processing Agreements, may govern these

relationships.

Where personal data is transferred outside Nigeria or across jurisdictions, VirtuClair

ensures that appropriate safeguards are implemented to maintain data protection standards in

accordance with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our services,

legal obligations, or operational practices. When updates are made, the “Last Updated” date

will be revised. Where significant changes occur, we may notify users through appropriate

communication channels.

If you have any questions, concerns, or requests regarding this Privacy Policy or your

personal data, you may contact us at:

VirtuClair Support

Email: info@virtuclair.com

Website: www.virtuclair.com